Has the haulier been asked to attend a Border Control Post (BCP) or already there? Please ensure the haulier goes to the requested BCP.
To help us investigate and resolve this matter promptly, please ensure the haulier proceeds to the designated BCP as instructed. Kindly provide the relevant EORI, CCC, or EPO reference, along with any additional information you have received from the authorities or port.
Once we have these details, our team will prioritise the case and carry out a full review to support a swift resolution.