ICS2 Member States Contact Details
If you need to contact the ICS2 team in an EU Member state.
This page provides contact information for technical and functional helpdesks in all European countries.
Each section contains:
- ☎️ Phone and fax
- 🕒 Opening hours
- 🚨 Fallback / Emergency contact details
- 🗒️ Remarks
Use the index below to jump directly to your country.
Jump to Country
AT • BE • BG • CH • CY • CZ • DE • DK • EE • ES • FI • FR • GR • HR • HU • IE • IT • LT • LU • LV • MT • NL • NO • PL • PT • RO • SE • SI • SK • XI
Disclaimer:
We endeavour to keep this information up to date, however, it's subject to change.
Please refer to the original source if you encounter any issues with the information on this page:
AT (Austria)
Technical Helpdesk
Email: triple-c-austria@bmf.gv.at
Phone: +43 50 233 730
Fax: +43 50 233 5962051
Functional Helpdesk
Email: triple-c-austria@bmf.gv.at
Phone: +43 50 233 730
Fax: +43 50 233 5962051
Opening Hours
Mon-Fri: 06:00-22:00 (all questions) / Mon-Fri: 22:00-06:00 phone only (critical incidents) / Sat-Sun: phone only (critical incidents)
Emergency / Fallback Contact
No special number
Remarks
Helpdesk is 24/7 available / Working days from 6:00 to 22:00: Helpdesk team available for technical, functional and other questions / Mon-Fri 22:00-06:00, Sat and Sun: Helpdesk desk team solves only critical incidents
BE (Belgium)
Technical Helpdesk
Email: plda.helpdesk@minfin.fed.be
Phone: + 32 2 579 33 33
Fax: NA
Functional Helpdesk
Email: plda.helpdesk@minfin.fed.be
Phone: + 32 2 579 33 33
Fax: NA
Opening Hours
Mon-Fri: 08:00-18:00
Emergency / Fallback Contact
No special number
Remarks
NA
BG (Bulgaria)
Technical Helpdesk
Email: servicedesk@customs.bg
Phone: + 359 2 9859 4980
Fax: NA
Functional Helpdesk
Email: servicedesk@customs.bg
Phone: + 359 2 9859 4980
Fax: NA
Opening Hours
Mon-Fri: 09:00-17:30
Emergency / Fallback Contact
No special number
Remarks
NA
CH (Switzerland)
Technical Helpdesk
Email: servicedesk-ict@bazg.admin.ch
Phone: NA
Fax: NA
Functional Helpdesk
Email: servicedesk-ict@bazg.admin.ch
Phone: NA
Fax: NA
Opening Hours
Mon-Fri: 07:00-17:00
Emergency / Fallback Contact
No special number
Remarks
NA
CY (Cyprus)
Technical Helpdesk
Email: helpdesk.cyprus@customs.mof.gov.cy
Phone: +357 22 601431
Fax: +357 22 602751
Functional Helpdesk
Email: helpdesk.cyprus@customs.mof.gov.cy
Phone: +357 22 601673
Fax: +357 22 602767
Opening Hours
Mon-Fri: 07:30-15:00
Emergency / Fallback Contact
helpdesk.cyprus@customs.mof.gov.cy
Remarks
The Custom Department works 24/7 all the year round.
CZ (Czechia)
Technical Helpdesk
Email: ecrhelpdesk@cs.mfcr.cz
Phone: +420 261 332 643
Fax: NA
Functional Helpdesk
Email: ecrhelpdesk@cs.mfcr.cz
Phone: +420 261 332 643
Fax: NA
Opening Hours
Mon-Fri: 07:00-15:30 (all questions) / Mon-Fri 15:30-07:00 (critical incidents) / Sat-Sun: mail only
Emergency / Fallback Contact
+420 602 217 620
Remarks
Helpdesk is 24/7. / Working days from 7:00 to 15:30: full Hepldesk team available for all technical, functional and other questions. / Mon-Fri 15:30-07:00 and Sat and Sun: Helpdesk desk team solves only critical incidents.
DE (Germany)
1st Level Support:
Technical Helpdesk:
Email: servicedesk@zoll.de, nhd-ics@zoll.bund.de
Phone: +49 228 303 26090
Fax: none
Functional Helpdesk
Email: servicedesk@zoll.de
Phone: +49 228 303 26090
Fax: none
2nd Level Support:
Technical Helpdesk:
Email: nhd-ics@zoll.bund.de
Phone: +49 228 303 51113, +49 228 303 51108
Fax: none, +49 228 303 98651
Functional Helpdesk
Email: nhd-ics@zoll.bund.de
Phone: +49 228 303 51113, +49 228 303 51108
Fax: +49 228 303 98651
Opening Hours
Mon-Sun: 00:00-24:00 / Mon-Thu: 08:00-16:00, / Fri: 07.00-15:00
Remarks
"National Service Desk" will act as 1st Level Support within the internal ICS2 Helpdesk Organisation being Single Point of Contact (SPOC) for the support to the Economic Operators only, whilst / "National Help Desk" (NHD) will act as 2nd Level Support within the internal ICS2 Helpdesk Organisation being SPOC in front of Commission services respectively ITSM only.
DK (Denmark)
Technical Helpdesk
Email: servicedesk@toldst.dk, ics2support@toldst.dk
Phone: +45 7015 7301
Fax: NA
Functional Helpdesk
Email: servicedesk@toldst.dk, ics2support@toldst.dk
Phone: +45 7015 7301
Fax: NA
Opening Hours
Mon-Fri: 07:00-20:00, / Mon-Sun: 00:00-24:00
Emergency / Fallback Contact
+45 7222 1215
Remarks
The phone is closed on weekends, but the staff replies to mails between 10.00 and 14.00 Saturday and Sunday. / 20.00-07.00 only ICS2 critical related incidents.
EE (Estonia)
Technical Helpdesk
Email: eeservicedesk@emta.ee
Phone: +372 880 08 88
Fax: NA
Functional Helpdesk
Email: eeservicedesk@emta.ee
Phone: +372 880 08 88
Fax: NA
Opening Hours
Mon-Sun: 00:00-23:59
Emergency / Fallback Contact
No special number
Remarks
NA
ES (Spain)
Technical Helpdesk
Email: atenusu@correo.aeat.es
Phone: +34 91 757 57 77
Fax: NA
Functional Helpdesk
Email: ics.helpdesk@correo.aeat.es
Phone: NA
Fax: NA
Opening Hours
Mon-Fri: 08:00-17:00
Emergency / Fallback Contact
No special number
Remarks
NA
FI (Finland)
Technical Helpdesk
Email: hd@tulli.fi, ics2unavailability@tulli.fi
Phone: +358 295 521 001
Fax: NA
Functional Helpdesk
Email: hd@tulli.fi, ics2unavailability@tulli.fi
Phone: +358 295 521 001
Fax: NA
Opening Hours
Technical: Mon-Sun: 00:00-23:59 / Functional: Mon-Fri: 07:00-18:00 / Phone: Mon-Fri: 07:00-18:00
Emergency / Fallback Contact
No special number
Remarks
NA
FR (France)
Technical Helpdesk
Email: fr-ics2@douane.finances.gouv.fr
Phone: +33 1 30 75 65 29
Fax: NA
Functional Helpdesk
Email: fr-ics2@douane.finances.gouv.fr
Phone: +33 1 30 75 65 29
Fax: NA
Opening Hours
Mon-Fri: 08:00-18:00
Emergency / Fallback Contact
No special number
Remarks
NA
GR (Greece)
Technical Helpdesk
Email: icis_ais@aade.gr
Phone: +30 213 135 6336
Fax: NA
Functional Helpdesk
Email: icis_ais@aade.gr
Phone: +30 213 135 6721
Fax: NA
Opening Hours
Functional: Mon-Fri: 07:30-17:00 / Technical: Mon-Fri: 07:00-15:00
Emergency / Fallback Contact
No special number
Remarks
NA
HR (Croatia)
Technical Helpdesk
Email: helpdesk@carina.hr
Phone: +385 1 6511888
Fax: +385 1 6511889
Functional Helpdesk
Email: helpdesk@carina.hr
Phone: +385 1 6511888
Fax: +385 1 6511889
Opening Hours
Technical: Mon-Sun: 00:00-24:00 / Legal: Mon-Fri: 08:00-16:00
Emergency / Fallback Contact
No special number
Remarks
NA
HU (Hungary)
Technical Helpdesk
Email: it.helpdesk@nav.gov.hu
Phone: +36 1 250 95 99
Fax: +36 1 239-0112
Functional Helpdesk
Email: hd@nav.gov.hu
Phone: +36 1 470 4123
Fax: +36 1 470-4389
Opening Hours
Technical: Mon-Sun: 00:00-24:00 / Functional: Mon-Fri 08:00-16:00
Emergency / Fallback Contact
No special number
Remarks
NA
IE (Ireland)
Technical Helpdesk
Email: ictllseusystems@revenue.ie
Phone: NA
Fax: NA
Functional Helpdesk
Email: ecustoms@revenue.ie
Phone: +353 1 7383677
Fax: NA
Opening Hours
Functional: email 24/7 Technical: email Mon-Fri 09:00 - 17:00 / 09:00- 14:00 Mon-Fri
Emergency / Fallback Contact
NA
Remarks
NA
IT (Italy)
Technical Helpdesk
Email: adm.helpdesk.eu@adm.gov.it
Phone: +39 0650 246425, +39 0650 243070, +39 0650 243188, +39 0650 247416
Fax: NA
Functional Helpdesk
Email: adm.helpdesk.eu@adm.gov.it
Phone: +39 0650 246425, +39 0650 243070, +39 0650 243188, +39 0650 247416
Fax: NA
Opening Hours
Mon-Fri: 08:00-18:00
Emergency / Fallback Contact
No special number
Remarks
NA
LT (Lithuania)
Technical Helpdesk
Email: itpc@lrmuitine.lt
Phone: +370 5 2362302
Fax: +370 5 2362338
Functional Helpdesk
Email: itpc@lrmuitine.lt
Phone: +370 5 2362302
Fax: +370 5 2362338
Opening Hours
Technical: Mon-Sun: 00:00-23:59 / Functional: Mon-Fri: 08:00-17:00
Emergency / Fallback Contact
No special number
Remarks
NA
LU (Luxembourg)
Technical Helpdesk
Email: ics.helpdesk@do.etat.lu
Phone: +352 2818-2000
Fax: NA
Functional Helpdesk
Email: ics.helpdesk@do.etat.lu
Phone: +352 2818-2000
Fax: NA
Opening Hours
Mon-Fri: 08:00-17:00
Emergency / Fallback Contact
No special number
Remarks
NA
LV (Latvia)
Technical Helpdesk
Email: ecustoms@vid.gov.lv
Phone: +371 67 121 006, +371 67 120 820
Fax: NA
Functional Helpdesk
Email: ecustoms@vid.gov.lv
Phone: +371 67 121 006, +371 67 120 820
Fax: NA
Opening Hours
Technical and Functional: / Mon-Thu: 08:15-17:00, / Fri: 08:15-15:45
Emergency / Fallback Contact
No special number
Remarks
latest update on 23.07.24
MT (Malta)
Technical Helpdesk
Email: ics2.customs@gov.mt
Phone: NA
Fax: NA
Functional Helpdesk
Email: ics2.customs@gov.mt
Phone: NA
Fax: NA
Opening Hours
Mon-Fri: 08:00-20:00
Emergency / Fallback Contact
No special number
Remarks
NA
NL (Netherlands)
Technical Helpdesk
Email: nhd.apeldoorn@douane.nl
Phone: +31 881 56 66 55
Fax: NA
Functional Helpdesk
Email: nhd.apeldoorn@douane.nl
Phone: +31 881 56 66 55
Fax: NA
Opening Hours
Mon-Fri: 0:00-16:00
Emergency / Fallback Contact
+31 881 56 66 55
Remarks
Application Managers ICS2 are only reachable by e-mail during office hours (08:00-17:00 during weekdays). Outside of office hours they are only reachable by telephone. It's the same for the Dutch NSD. (NHD). Office hourse are on weekdays from 08:00 till 16:00 hrs. As this moment NL does not have separate contact details for road and rail mode of transport. For the time being the contact details of maritime mode of transport should be used for rail and road as well, including combined mode of transport e.g. RORO on the ferry.
NO (Norway)
Technical Helpdesk
Email: helpdesk@toll.no
Phone: +47 75128555
Fax: NA
Functional Helpdesk
Email: helpdesk@toll.no
Phone: +47 75128555
Fax: NA
Opening Hours
Mon-Fri: 07:30-15:30
Emergency / Fallback Contact
No special number
Remarks
NA
PL (Poland)
Technical Helpdesk
Email: helpdesk.satos@mf.gov.pl
Phone: NA
Fax: NA
Functional Helpdesk
Email: int.hd@mf.gov.pl
Phone: +48 12 629 01 58
Fax: NA
Opening Hours
Technical: Mon-Sun 00:00-23:59 / Functional: Mon-Fri 07:00-15:00
Emergency / Fallback Contact
+4812 62 90 201
Remarks
IMPORTANT: sending request for ICS2 Deployment Window, please use the kontakt.ICS2@mf.gov.pl e-mail address.
PT (Portugal)
Technical Helpdesk
Email: pt-ics2@at.gov.pt
Phone: +351 21 881 38 90
Fax: NA
Functional Helpdesk
Email: pt-ics2@at.gov.pt
Phone: +351 21 881 38 90
Fax: NA
Opening Hours
Mon-Fri: 09:00-13:00 and 14:00-17:00 (PT time)
Emergency / Fallback Contact
NA
Remarks
NA
RO (Romania)
Technical Helpdesk
Email: NA
Phone: NA
Fax: NA
Functional Helpdesk
Email: ro.helpdesk.ics2@customs.ro
Phone: +40 637 30 51
Fax: NA
Opening Hours
Mon-Sun: 00:00-23:59
Emergency / Fallback Contact
No special number
Remarks
NA
SE (Sweden)
Technical Helpdesk
Email: it-support@tullverket.se
Phone: +46 771 520 520
Fax: NA
Functional Helpdesk
Email: ics2.helpdesk@tullverket.se
Phone: +46 771 520 520
Fax: NA
Opening Hours
Functional: Mon-Fri: 08:00-16:00 / Technical: Mon-Sun: 00:00-23:59 (22:00-06:00 e-mail only)
Emergency / Fallback Contact
Same as Technical Helpdesk
Remarks
NA
SI (Slovenia)
Technical Helpdesk
Email: sd.fu@gov.si
Phone: +386 5 297 6800
Fax: NA
Functional Helpdesk
Email: sd.fu@gov.si
Phone: +386 5 297 6800
Fax: NA
Opening Hours
Mon-Fri: 08:00-20:00
Emergency / Fallback Contact
Same as Technical Helpdesk
Remarks
NA
SK (Slovakia)
Technical Helpdesk
Email: helpdesk.ics2@financnasprava.sk
Phone: +421 905 418 188, +421 905 279 114, +421 915 801 325
Fax: NA
Functional Helpdesk
Email: helpdesk.ics2@financnasprava.sk
Phone: +421 905 418 188, +421 905 279 114, +421 915 801 325
Fax: NA
Opening Hours
Functional and Technical: / Mon-Fri: 07:30-15:30 (full availability for all questions) Mon-Fri 15:30 - 07:30 (on-call & e-mail service) Sat-Sun 00:00 – 23:59 (on-call & e-mail service) Public holidays 00:00 – 23:59 (on-call & e-mail service)
Emergency / Fallback Contact
No special number
Remarks
Helpdesk operates 24/7 with on-call & e-mail service after business hours. / BUSSINESS DAYS (MON – FRI) - from 7:30 to 15:30: full helpdesk availability (all technical, functional and other questions). / MON – FRI 15:30 – 07:30 & SAT – SUN 00:00 – 23:59 & PUBLIC HOLIDAYS 00:00 – 23:59: on-call & e-mail service; helpdesk solves primarily operational incidents.
XI (Northern Ireland)
Technical Helpdesk
Email: ics.helpdesk@hmrc.gov.uk
Phone: +44 300 322 7095
Fax: NA
Functional Helpdesk
Email: ics.helpdesk@hmrc.gov.uk
Phone: +44 300 322 7095
Fax: NA
Opening Hours
Mon-Fri: 09:00-17:00
Emergency / Fallback Contact
No special number
Remarks
In the framework of implementation of the NI protocol
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Disclaimer:
We endeavour to keep this information up to date, however, it's subject to change.
Please refer to the original source if you encounter any issues with the information on this page: EU CIRCABC Library